The opportunity
With its “Making the Difference” strategy, ING addresses significant changes impacting the banking industry; from changing customer expectations to FinTechs, regulatory requirements and digitalization. ING’s future aim is to be the next generation digital bank, offering a single digital platform or “ecosystem” where customers can find solutions to all of their financial and finance-related needs. This platform will provide a customer experience that is clear, convenient and consistent across borders, and will be open to selected third-party products and services.
To enable execution of the Making the Difference strategy, ING has setup an Operational Design, Control and Resilience department which is a team that works closely with representatives from all business units and functions under the COO, and stakeholders across the Bank.
Within ODCR, three new teams on Process Control & Resilience will cover all relevant 1LoD control and resilience requirements for the bank, segment-wide, location-wide, and across all business lines, ensuring efficient and effective control and resilience by design, while increasing role clarity for the support on the 1LoD business accountabilities.
Role and respons
You report to the Head Process Control & Resilience Internal Processes & Generic Control and together with your teammembers, you will be contribute to:
- Control & resilience activities for the ING internal processes. Activities include policy champion, business control, sourcing (intragroup & TP) and service management, business continuity management, etc. across both Wholesale and Retail segments where relevant;
- Work closely with business leaders across the organisation, such as Tribe Leads, product owners, and Heads of Operations to ensure optimal control and resilience of the processes for INGs internal processes an dgeneric controls. This includes:
- Creating a vision to optimise control & resilience by design. Items to take in are: role clarity for risk owners in the business domain, assessment of the current (international) process and external requirements, reduction of the administrative effort while maintaining control effectiveness, increasing automation of testing/ 'continuous testing'/ etc..
- Ensuring together with the Tribe Lead/ relevant product owner or Head of Operations that there is a clear planning and approach for incorporating required changes on backlogs and QBRs.
- Implementing a collaboration cycle with business and 2LoD stakeholders to ensure adequate forward looking risk and control management as well as an increase of the resilience of INGs processes;
- Ensuring complete oversight of (key) control implementation and testing for the value chain across all relevant locations and segments (retail and wholesale where relevant);
- Complete monitoring of intercompany and third party contract management as per EBA, ECB and other regulatory requirements;
- Ensure effective and engaged collaboration between the Process Control & resilience community members across countries for the respective value chain.
- Working closely with local management of the Control hub in ING Hubs IBSS Manila and IBSS Bratislava to organize the Control hub activities and ensure quality of services provided.
How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself. Furthermore, you have:
- University / Post Graduate (Masters Degree)
- 10+ years professional experience in banking/ business consultancy/ risk & control / sourcing
- Experience in the field of risk management is preferred
- Demonstrated track record of creating and driving a vision for the area/ business line/ department/ process/ etc.
- A good understanding of the organisation, strategy and our way of working
- Track record in the implementation of large/complex change
- Experience in working in a global organization with different cultures and maturity levels
- International experience in Retail, Wholesale Banking and/or support functions
- Organisational sensitivity; deep understanding of the underlying issues, opportunities and dynamics of the organisation with a strong focus on collaboration;
- Ability to take responsibility and make impact based on facts and data;
- Strong coordination and program management skills for running multiple initiatives requiring global resources in multiple locations and overlapping in time (incl. project control, scheduling, stakeholder management, benefit assessment and tracking);
- Able to work with diverse stakeholders at different levels of seniority;
- Strong influencing / negotiation skills to deliver global transformational programs.
Rewards & benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions .
The benefits of working with us at ING include:
- A salary tailored to your qualities and experience
- 24-27 vacation days depending on contract
- Pension scheme
- 13th month salary
- Individual Savings Contribution (BIS), 3.5% of your gross annual salary
- 8% Holiday payment
- Personal growth and challenging work with endless possibilities
- An informal working environment with innovative colleagues
- Work Agile, so new ideas come to life faster
Want to apply directly?
Please upload your CV and motivation letter by clicking the “Apply” button.
About us
With 57,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!
