The Account Manager takes ownership of a client’s query and takes the necessary steps to ensure it is resolved in a satisfactory manner. Act as central point of contact for clients in order to log, manage, investigate, solve and respond to clients’ day-to-day operational issues and general queries.Your job
Acting as a single point of contact for the client
Query logging to create client MI
Managing any investigation and resolution by liaising with internal staff or external exchanges/clearing houses
Ensure all correcting actions are performed as required
Ensure all requests are actioned appropriately and in a timely fashion
Provide satisfactory explanation or outcome to the client for any queries/complaints
ABN AMRO is a Dutch Bank offering a full range of services to retail, private, commercial and merchant banking clients. We are also active internationally in a number of specialist activities, such as Corporate and Commercial Banking, Lease, Commercial Finance and Clearing. The culture we aim for within the Bank is one in which we strive to strengthen our clients’ position. Our success is based on the client’s success. We want clients to perceive us as trusted, professional and ambitious - our core values. At ABN AMRO UK we follow the Banks global strategy. We always aim to put our customers first and to create sustainable, long-term value for all our stakeholders – customers, shareholders, employees and society at large; it is our people that we rely on to help us achieve this ambition. We concentrate on our strategic priorities:
ABN AMRO UK is part of the Corporate Banking business line and operates the following businesses in the UK:
Our business lines are supported by a number of functions such as Risk, Compliance, Legal, IT, Finance (Including Tax), Business Management and Human Resources. We currently employ approx. 400 individuals in the UK.Your profileWhat we offer
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