What are you going to do:
As Customer Support Agent at DHL financial in Maastricht headquarter you will be answering calls from customers (B2B) about their invoices. You will be working in a multicultural environment.
Your tasks, among others, will be;
- To ensure customer queries from multiple channels are attented in line with the standards of DHL;
- To provide professional and qualitative customer service;
- To accurately log queries in ERP system;
-
To actively promote self service functionalities and/or to ensure customer queries are addressed structurally so that these do not re-occur;
- To work closely with your colleagues to ensure customer queries are solved completely.
- To offer support with reporting axctivities;
- To maintain the mailbox with incoming questions;
- To ensure customers pay the Duty VAT Cash charges.
What we offer:
- Working within a global environment;
- Working within a motivated and close-knit team;
- Building a good resume and lots of growth opportunities;
- A full time job (38 hours) for long term;
- A competitive salary of €2210 a month;
- Travel Expenses.
What we ask:
- Minimaal een diploma mbo niveau 4;
- You have Customer Service related experience;
- You are customer and quality minded;
- You speak the following languages: Dutch, French and English.
Apply
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Extra information
- Status
- Inactief
- Education Level
- MBO, HBO
- Location
- Maastricht
- Working hours per week
- 38
- Type of Contract
- Fulltime (startersfunctie), Fulltime (ervaren)
- Salary indication
-
€2.210 Per maand
- Responsible for
- Handle, investigate en resolve customer question regarding invoices
Maastricht | Callcenter / Customer Service | Financieel / Accountancy | Klantenservice medewerker | Fulltime (startersfunctie) | Fulltime (ervaren) | MBO | HBO