Contact Centre Solution Architect in Amsterdam

As Contact Centre Solution Architect, part of Deloitte Digital - Customer & Marketing, you will be in charge of bringing contact centre project implementations to life by working closely with our customers. You should be an expert in understanding customer business processes and requirements around contact centre to build scalable solutions using your deep knowledge of omni-channel solutions

You will be ensuring customer success by building and launching solutions such as Amazon Connect / Service Cloud Voice, taking part in the analysis of the system architecture as well as in the technology selection by complying with strategic guidelines and integrations. In addition you will lead the analysis of technical and business requirements, in order to ensure solution delivery.

Shape and lead an internal team of Deloitte professionals to work with omni-channel solutions. Capture and share best-practice knowledge amongst them. Mentor the team members on Amazon Connect best practices, consulting, and configuration

• Contribute to every phase of the project lifecycle, including ramp up, build, testing, deployment, and support; 
• Dive deep into Amazon Connect capabilities, build POC’s and present it to potentials clients; 
• Lead discovery and requirements refinement sessions to uncover customers' business, functional, and technological requirements and deliver solutions to meet customers’ business requirements; 
• Conduct one-to-few and one-to-many training sessions to transfer knowledge to customers considering or already using Amazon; 
• Educate customers of all sizes on the value proposition of Amazon, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud; 
• Collaborate with project management and IT development teams. 

At Deloitte, the largest organization in the field of Audit and Assurance, Consulting, Financial Advisory, Risk Advisory, Tax, and Legal. In the Netherlands, we rely on more than 5,500 staff in 15 offices. Globally, Deloitte has around 250,000 staff and offices in more than 150 countries.

You will work within the portfolio Customer & Marketing. Elevating the human experience, that’s what we’re all about here. It’s everything we do for our people and every outcome we deliver for our clients. Our people bring unique strengths that span every area from creative, design, advertising, and branding, to strategy, platforms, and solutions. Working together, we offer fully-integrated, game-changing solutions for clients ranging from CEOs to Chief Digital Officers. Whichever one of our diverse, globally-recognized sub-brands or capabilities you join, you’ll be part of a collaborative and fast-growing Portfolio.

Of course, Digital Customer also has a major impact:

Deloitte’s Digital Customer practice leader  describes our working atmosphere as follows:  

“We treat one another in a very relaxed way, and everyone talks to everyone, whether you’re a Partner or a Trainee. Especially during our monthly drinks reception, our ski trips, or a barbecue.”  

• in addition to a fixed salary, a share in our profits;
• flexible working hours and the opportunity to work from home;
• a good pension scheme;
• 26 days of paid holiday annually, and the opportunity to purchase 15 additional holiday days annually;
• a 32- 40 hour working week;
• the opportunity to take a month of unpaid leave once a year;
• a good mobility scheme: choose a company car with a fuel card for the whole of Europe, a cash option, a public transport card or reimbursement of travel expenses;
• the opportunity to benefit from tax-efficient facilities, such as company fitness and a bicycle scheme; · a development program that helps you keep developing;
• a laptop and an iPhone, which are also for personal use;
• the opportunity to take part in our collective health insurance scheme;
• great growth opportunities. Depending on your ambitions and performance, you can grow into a new role every 2 to 3 years.

We look forward to receiving your application for this position. At Deloitte, we welcome who can bring quality and ambition. We'd like to know who you are.