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Business Analyst for Customer Profitability DBNL in Amsterdam

Your work... Finance Information Management, which is part of Finance within Domestic Bank Netherlands (DBNL), is looking for a strong Finance Business Analyst working in the area related to Customer Profitability data and...


Your work environment

Finance Information Management, which is part of Finance within Domestic Bank Netherlands (DBNL), is looking for a strong Finance Business Analyst working in the area related to Customer Profitability data and reports.

DBNL is the Retail organization of ING NL, serving private individuals, SME and Midcorp clients. The Finance team controls a EUR 140bn balance sheet and significant part of the P&L of ING Group.

In Finance Information Management we enable the delivery of valuable and reliable financial information and data of high quality to fulfil ING’s reporting obligations and to support decision making both for Financial Accounting and Finance Business Advice.

Your team

The Information Management (IM) Team comprises 20-25 FTE, consisting of business analysts and architects.

The team is responsible for the operation and evolution of the Finance data warehouses and the related processes and reports, supporting Financial Accounting, Financial Reporting and Finance Business Advice within DBNL.

The team continuously adapts to changes in the DBNL business, its products, processes and IT infrastructure, to ensure proper reflection in the accounts and reports. Together with the end users, the team is responsible to ensure we continuously comply with the changing regulatory reporting and data requirements.

Changes are delivered in accordance with the Finance strategy, regulatory requirements and business changes.

We work according to ING Agile way of working principles. Important aspects in our way of working are showing flexibility, taking initiative and responsibility, continuous learning and improvement, cooperation and actively entering a positive dialogue with others.

Your role and responsibilities

As a Business Analyst you work in a (BusDevOps) squad with around 8-10 colleagues from different areas of expertise.

Together with the other squad members you work in a constructive way on implementing changes in the Finance data warehouses and applications.

Your main activities are:

  • Supporting the product owner and take the lead in finance related changes, ensuring that all requirements of all relevant stakeholders are acknowledged in the analyses and the different solution designs.
  • You are responsible for the whole change process from the impact analysis, through requirements gathering in direct consultation with the users/stakeholders to solution design to coordination with the architects to user stories to testing to release and after care.
  • You analyse finance business issues with the purpose of bringing complete solutions for the requested change.
  • Together with your squad, you provide the stakeholders with design alternatives and their relative impact to enable proper decision making.
  • You support the delivery of solutions with an iterative and incremental agile approach by cooperating in refining the roadmap for overall solution(s) with partial deliveries (releases, minimal viable products) and by adjusting requirements and designs based on measurable experiences and feedback.
  • Draft user stories and set-up acceptance criteria based on requirements and use case scenarios
  • Support the verification and validation of solutions by testing change deliverables and guiding users / clients in the acceptance of them.
  • Help to translate solution design into training material- and work instructions for employees
  • You take care that lessons learned and (best and next) practices from your assignments are made available to everyone.

Reporting line

As the Business Analyst you report to the Chapter Lead Business Analyst.

Who are you?
You are a pro-active, dedicated, and independent thinker who takes responsibility and initiative to get the work done. A true data loving self-starter that can display pragmatism and proactivity with an ability to work in a demanding environment.

Furthermore, you have:

  • An education at Bachelor/Master level;
  • At least 3 years’ experience with business analysis in a data warehouse environment in the world of Financial Institutions, this is a must;
  • It is preferred that you have experience working with big datasets and creating queries on databases;
  • Knowledge of SQL Developer and/or SAS EG is an absolute plus;
  • Experience in Banking Products is beneficial;
  • Working experience with Agile and Lean is a plus.

Rewards & benefits  

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions .  

The benefits of working with us at ING include: 

  • A salary tailored to your qualities and experience 

  • 24-27 vacation days depending on contract 

  • Pension scheme 

  • 13th month salary 

  • Individual Savings Contribution (BIS), 3.5% of your gross annual salary 

  • 8% Holiday payment 

  • Personal growth and challenging work with endless possibilities 

  • An informal working environment with innovative colleagues 

  • Work Agile, so new ideas come to life faster 


Extra informatie

Fulltime (ervaren)

Amsterdam | Financieel / Accountancy | Fulltime (ervaren)

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