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FMCC Process Manager – Regulatory in Amsterdam

Your work... Financial Markets (FM) is the Bank’s gateway to the professional markets around the world. Our primary function is to service the needs of ING’s clients with products, services and guidance. FM aims to be a...


Your work environment

Financial Markets (FM) is the Bank’s gateway to the professional markets around the world. Our primary function is to service the needs of ING’s clients with products, services and guidance. FM aims to be a significant player in our market leader and challenger markets, with an additional presence in all the major international markets and specialist expertise in selected emerging markets and products.

Financial Markets Client Control (FMCC) is a department within Financial Markets (FM) Business Services (part of ING Wholesale Banking). The department consists of a Centre of Excellence (COE) in Amsterdam and two execution locations in Bratislava and Manila that provide services to 28 countries worldwide. The aim of these services is ensure control throughout the client and counterparty life-cycle (from on-boarding to exit and all processes in between) for FM and Group Treasury. FMCC works using ING’s One Agile Way Of Working principles.

Your role

The Process Manager holds end-to-end responsibility for the process vision and strategy, as well as for creating, harmonizing, operationalizing, managing and improving multiple processes. As a process manager:

  • You have in-depth knowledge of the processes in your scope and you are the person to go to when decisions are required on exceptional cases.
  • You support the Global Head of Financial Markets Client Control in the creation of vision, strategy and roadmap of Epics to develop and improve the global client control processes.
  • You are able to implement change and will steer further development of the processes by delivering Epics.
  • You are responsible for 1st line quality assurance, where the quality and throughput time of the output is tested.
  • You are responsible for compliancy to internal and external regulation or policies while also focusing on handling time (operational costs) and the agreement of our services with our (business) clients Financial Markets and Group Treasury.
  • You are responsible for the development of craftsmanship – how the processes should be executed, in line with the Orange Code.

The Process Manager plays a vital role when new or changing requirements or improvements affect processes under your responsibility.

Your key responsibilities

  • You sustain relevant knowledge level for stream members in our execution locations (e.g. new regulations) and  proactively keep knowledge up to date on regulations related to processes.
  • You are the SPOC for business & other streams (e.g. escalations, status updates).
  • You are responsible for Quality Assurance (e.g. Work Place Instructions approval) and sign-off / accept process changes.
  • You review the performance statistics (E.G. or workflow tooling like PEGA flowforce) and advice management on capacity requirements.
  • You build a relationships with the team in the execution location, identify and retain talent and engage in a discussion with the local team lead on team member growth opportunities.
  • You manage stakeholders and collect & address stakeholder feedback periodically (continuous service improvement) and report this back to the FMCC SteerCo on period basis.
  • You take on the role of Process Specialist (process execution) when needed.

When accepting changes or new processes:

  • You are setting clear priorities together with the FMCC leadership.
  • You estimate operational impact in terms of capacity and knowledge and share this with the epic owner who is guiding the change.
  • You review and sign off on relevant documentation like Epic Description Documents (EDD’s), Workplace Instructions (WPI’s), technical requirements etc.
  • Together with the epic owner, you pro-actively involve all stakeholders (both FMCC and non-FMCC) that are required for the realization of the Epic.

Focus Areas

As Process Manager Regulatory, you are responsible for the business as usual (BAU) processes that relate to regulatory onboarding of clients as part of the client lifecycle. Regulatory onboarding means ensuring that the client is compliant to relevant regulations like EMIR, MIFID, SFTR etc. before ING can start trading with them. You are the owner of these processes and will liaise with Epic Owners/Change Team on discussions with 2nd line for regulatory rules and changes to ensure that they are updated on a timely basis.

As Process Manager Regulatory, you’ll be responsible for:

  • Being an SME/SPOC towards Second or Third LoD team regarding inputs on various topics like audit, key control testing etc.
  • Pro-actively identify gaps in the current regulatory basis on a continuous basis and implement it through epics with the help of team members in the BAU team.
  • Utilise your expertise on guiding and providing inputs on technical/functional improvements on the regulatory processes.
  • Managing Queries/Escalations on regulatory onboarding processes from FO Sales or Support.

Who we are looking for?

A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

An inspiring, energetic and approachable process manager, displaying the following behaviours:

  • Proactive, can-do, on top of your process (no surprises), positive mind-set, team player;
  • The ability to facilitate decision-making to drive complex design issues to a conclusion;
  • Strong organisational sensitivity; ability to understand and take into account the underlying issues, opportunities and dynamics of an international organisation with multiple functional and hierarchical lines, dealing with multiple (sometimes conflicting) interests;
  • A strong focus on understanding the business requirements and supportive data to build the target operating model design in line with INGs ambitions;
  • The ability to display flexibility to teams and adapt the plan, approach and behaviour to different needs, cultures and situations;
  • A strong resilience; the ability to navigate through ambiguity and simplify complexity without losing essence.

Competencies and experience

  • Working experience in the banking sector (Financial Markets)
  • Fluent in English (speaking and writing)
  • Knowledge of Financial Markets business and counterparties (brokers, CCP’s, venues etc.)
  • Knowledge of Financial Markets regulations (EMIR, MiFID, SFTR, Dodd Frank, FINSA, MAS)
  • Experienced in process management in an international environment and working with outsourcing locations / delivery centres
  • Experienced in the use of workflow tooling and using reporting modules for management information
  • Skilled in Excel and PowerPoint and able to present your work and ideas structured and clear

Rewards & benefits  

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions .  

The benefits of working with us at ING include: 

  • A salary tailored to your qualities and experience 
  • 24-27 vacation days depending on contract 
  • Pension scheme 
  • 13th month salary 
  • Individual Savings Contribution (BIS), 3.5% of your gross annual salary 
  • 8% Holiday payment 
  • Personal growth and challenging work with endless possibilities 
  • An informal working environment with innovative colleagues 
  • Work Agile, so new ideas come to life faster 

ING is one of the most innovative and exciting digital banks in the world, with lots of opportunities to learn and grow. We offer you an interesting role with great responsibility, within a strong team in an international financial company with exposure to a variety of businesses. The position is based at ING's headquarters in Amsterdam.


Want to apply directly?

Please upload your CV and motivation letter by clicking the “Apply” button. 


About us 

With 57,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!

Extra informatie

Fulltime (ervaren)

Amsterdam | Financieel / Accountancy | Fulltime (ervaren)

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