Financial Markets Service Specialist in Amsterdam

Delivering great services to the Wholesale Banking community

Do you like to monitor service level performance and do you have the ability to develop a vision on global services, this role is definitely appealing to you! We are looking for a Financial Markets specialist to deliver great services to our Wholesale Banking / Financial Institutions and Financial Markets business partners.

You will be working for a team which consists out of 7 employees located in the Netherlands and 9 people working from Manila, Philippines. The combined team adheres to the agile principles and is responsible for limit processing, limit violation management, reporting and supports the counterparty credit risk approval process. The job involves a lot of interaction with stakeholders located in: Amsterdam, New York, Brussels, London, Central & Eastern Europe and Singapore.

The Financial Markets specialist in this position loves to improve end-to-end collaboration with internal and external stakeholders, is KPI driven and develops a vision on credit risk services in alignment with the strategic ambitions of ING. Applying new technologies and best practices is key to onboard new services and to drive continuous improvement initiatives.

How you’ll succeed

For this position you need to be organizational sensitive and require people and leadership skills. Empathy and a positive mindset will help you align with your team and business partners. On top of this you have:

• HBO or Academic level of education

• Expert knowledge of Financial Markets products and principles

• Experience in managing limit excesses (violations)

• Seniority to discuss limit breaches in great detail with colleagues on the trading floor

• Affinity to run and manage operational processes

• Proficient experience in customer services

• Strong communication skills

• Experience in monitoring KPI’s

• Seasoned experience in adhering to internal control frameworks

• Strong process management skills

• Drive to optimize and innovate

• Ability to contribute to the implementation of technical (IT) solutions

• A thorough command of the English language

• Ability to develop a clear vision in a fast-moving international environment

Furthermore, you adhere to the ING values and it is evident for you that your behaviour is fully aligned with these values. You are also prepared to take the Banker's Oath. For more information, please visit

What we offer

A job of 36 hours and a unique offer that fits in with the times of today. We take into account your home situation and your ambitions and help you to balance work and private life. Discover yourself our employment

To give you an idea, we will tell you about the benefits of working at ING:

• A salary tailored to your qualities and experience

• Flexible working hours and the possibility to work at home

• A reimbursement for travel expenses

• 24 vacation days with a 36-hour working week.

• Pension scheme

• 13th month salary

• Individual Savings Contribution (BIS), 3.5% of your gross annual salary

• 8% Holiday payment

• Personal growth and challenging work with endless possibilities to realize your ambitions

• An informal working environment with innovative colleagues who strive for the very best

• Progressive way of working according to the Agile method, so that new ideas come to life