Operations Control Specialist in Amsterdam

The opportunity

In December 2017 the non-core procurement activities such as Ibuy order desk and Accounts Payable were outsourced to a service provider. A local retained team remained which acts as MSP. This local team is known as Procurement Bank NL Super Circle.

This team, 7 FTE’s, is responsible for the day to day operational activities by monitoring the performance of the service provider, providing approvals, perform quality checks, managing system access, and solve complex cases with regard to ordering, invoice processing and payments. They have the helicopter view of the end to end process and are servicing all business units within ING NL. 

You will be one of the 5 team members responsible and working in the daily operations but also can be involved is projects for system enhancements, process improvements, risk assessments, etc. Furthermore, every team member needs to have knowledge of all these processes to be able to successfully act as intermediary between ING Business needs, supplier questions and service provider. Solving complex cases and incidents. As a result, team members not only have in depth knowledge about these processes but also learn, due to the intensive contact with internal stakeholder, more about ING as a whole.

Role and responsibilities 

As Operational Control Specialist PBNL SC you are the spider within the web for the full end to end request 2 pay activities.  In this role you will be part of the Procurement team that manages the outsourced Accounts Payable and Ibuy Order desk activities.

Your responsibilities:

• Overseeing the daily activities of our Request to Pay service provider where you play a key role in monitoring processing lead times, performing quality checks and are the point of contact for complex cases.
• Preform operational activities by providing review and approvals with regard to Ibuy supplier master data changes
• Applying case management related to incidents, urgent supplier payments or any payment interruptions.
• Together with your colleagues, act as intermediary between supplier, ING Business stakeholder and service provider who’s handling the back-office Accounts Payable and Order Desk activities. Responsible for picking up and correct handling of all received queries
• Reconciling financial (bank-)statements and explain financial movements wrt the system transit accounts.
• Support in risk, sox and system testing activities

How to succeed 

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself. Furthermore, you have:

• You have an Bachelor degree
• 1 to max. 2 years of working experience in a service and analytical environment
• You are fluent in English and can read in Dutch (you will have to read emails in Dutch & English)
• Take it on and make it happen mentality. If you see something that can be improved, don’t wait but make sure that it gets improved. 
• Strong interpersonal skills. You find it easy to communicate with all levels of the organisation
• Good stakeholder management. You know who you need to keep informed about what and when
• Good analytical skills. You are able to view problems and incidents in a broader perspective and connect the dots
• The drive to continuously and proactively improve the customer experience
• You are proactive and have the ability to anticipate on issues and independently take action where this is required. This way we learn from our mistakes and we improve on a daily base

Rewards & benefits  

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions .  

• Working hours can be 32 or 36 hours per week
• A salary tailored to your qualities and experience 
• 24 vacation days on an 36 hour on contract 
• Pension scheme 
• 13th month salary 
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary 
• 8% Holiday payment 
• An informal working environment with innovative colleagues 

Want to apply directly?

Please upload your CV and motivation letter by clicking the “Apply” button. 

About us 

With 57,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!